Delivery and Redemption Details
Pastry Products
Pastry E-Voucher: After completing the online order payment transaction, you will receive the e-voucher via email to the registered email address on your order within one working day. (One e-voucher per PDF file)
*Please note that if you purchase a large quantity of e-vouchers, the system will send them via multiple emails.
Pastry Physical Products: After completing the online order payment transaction, pastry products will be shipped to the registered address on your order within three working days. For pastry product orders totaling HK$1000 or above, you will enjoy free one-time delivery service. Orders below HK$1000 will be subject to a HK$50 delivery fee.
1) Each online pastry order will be shipped to one designated address (Hong Kong only).
2) Pastry orders will be delivered on Mondays to Fridays during office hours.
3) No delivery service is available for remote areas.
Customers can redeem products by presenting the physical voucher at designated Imperial Patisserie / Ming Artisan shops during the specified redemption period.
Terms and Conditions for E-Vouchers/Physical Vouchers
- This voucher cannot be redeemed for other product styles or exchanged for cash.
- No returns or exchanges will be accepted once the goods have been collected.
- This voucher must be original; photocopies are not valid.
- This voucher will be void if lost, defaced, or damaged.
- Unredeemed gift boxes will be donated to charitable organizations.
- In case of any disputes, Imperial Patisserie/Ming Artisan reserves the final decision and interpretation rights.
- The Chinese version of these terms and conditions shall prevail. In case of any discrepancy between the Chinese and English versions, the Chinese version shall take precedence.
Customers can redeem products by presenting the e-voucher or physical voucher at designated Imperial Patisserie / Ming Artisan shops during the specified redemption period.